Collective bargaining may get the focus every few years, but smart, day-to-day relationship management determines the effectiveness of managers and unionized workers. The ability to resolve issues and problems that arise daily in the workplace is the foundation of a culture of success. This skills-building program is designed for both supervisors and union representatives, and will focus on the use and application of the collective agreement in a practical context.
- Stronger labour/management relationships to enhance competitive capabilities
- Aligned labour relations systems that promote worker satisfaction and high performance
- Faster and more effective change management throughout the life of the agreement
- Reduced time and costs spent on grievances and arbitration
- Better understanding of how shop stewards and managers shape the union-management dynamic
Learn How To:
- Identify the hot spots of collective agreements and how to address them effectively
- Employ the appropriate processes and approaches that will support the integrity of the collective labour agreement
- Set expectations and give feedback that will build trust with management and motivate workers
Learn both management and union best practices on challenging issues such as discipline, performance management, grievance processes and human rights in the workplace. Develop interest-based skills to help eliminate positional behaviour and engage difficult people, be they managers or workers. Reduce friction arising from the daily interpretation of the collective labour agreement and start using the collective agreement as a platform for productivity and achievement.