Agree Dispute Resolution

Agree Inc. provides the highest quality conflict management services to individuals, businesses and government organizations with a focus on effectiveness and value.

We encourage the use of appropriate decision making processes with an emphasis on collaboration, Partnering and consensus.

Training Opportunities

Facilitators: Rick Russell, Shelley Stirling-Boyes, and Marshall Schnapp

***Due to the ongoing concerns related to the pandemic, and the unknown future of group activities, we have decided to put our planning efforts in to delivering a quality online delivery of this workshop.


Agree provides the following services through its partners and highly qualified associates:

Conflict, well-managed, is a dynamic catalyst for positive change

Mismanaged conflict produces hostility, stress and costs to individuals and organizations. If you are interested in reducing the costs of conflict, making better decisions, or more effectively dealing with change, a few moments discussing options with Agree is time well spent.

Our Approach

Agree focuses on helping clients make better decisions through the use of appropriate conflict management processes. Experience has shown that this approach will significantly reduce the cost of conflict management. At the same time, processes which emphasize principled negotiation, consensus building and collaboration tend to empower and increase the effectiveness of all involved.


These tools and models are perfect for anyone who spends their time solving problems or resolving conflict!

“I have been using The Conflict Resolution Toolbox since its first edition, and I recommend it to anyone engaged in resolving conflicts in any discipline.”

Martha E. Simmons, JD, LLM, PhD
Academic Director, Winkler Institute of Dispute Resolution
Director, Mediation Clinic and Intensive Program
Toronto, Canada

The perfect book for anyone who needs to influence people

“The collaborative approach to finding common interest solutions is the heart and soul of BrainFishing. I highly recommend this book!”

Stephen Bolton, President & CEO, Head Coach Libro Credit Union

Waterloo Area Municipal Ombuds Office

As of June 1, 2022, all Waterloo Area Ombuds related complaints may be directed to the Office of the Ombudsman of Ontario. You can contact the Ombudsman Office at 1-800-263-1830 or at

Beautiful image overlooking Dundas, ON. Photo credits