Conflict, well-managed, is a dynamic catalyst for positive change
Mismanaged conflict produces hostility, stress and costs to individuals and organizations. If you are interested in reducing the costs of conflict, making better decisions, or more effectively dealing with change, a few moments discussing options with Agree is time well spent.
Our Approach
Agree focuses on helping clients make better decisions through the use of appropriate conflict management processes. Experience has shown that this approach will significantly reduce the cost of conflict management. At the same time, processes which emphasize principled negotiation, consensus building and collaboration tend to empower and increase the effectiveness of all involved.
Books
These tools and models are perfect for anyone who spends their time solving problems or resolving conflict!
“I have been using The Conflict Resolution Toolbox since its first edition, and I recommend it to anyone engaged in resolving conflicts in any discipline.”
Martha E. Simmons, JD, LLM, PhD
Academic Director, Winkler Institute of Dispute Resolution
Director, Mediation Clinic and Intensive Program
Toronto, Canada
The perfect book for anyone who needs to influence people
“The collaborative approach to finding common interest solutions is the heart and soul of BrainFishing. I highly recommend this book!”
Stephen Bolton, President & CEO, Head Coach Libro Credit Union
Waterloo Area Municipal Ombuds Office
Agree provides independent Ombuds services as the Waterloo Area Municipal Ombuds Office
For the areas of:
- Region of Waterloo
- Cities of Waterloo and Cambridge
- Townships of Woolwich and Wilmot
To contact the Waterloo Area Municipal Ombuds Office:
- Email: Ombuds@civicombuds.ca
- Telephone: 1-888-224-2488
- www.civicombuds.ca
Please Note
Inquirers must go through the municipality’s internal complaint process
prior to contacting the Ombuds Office.
