(905) 627-5582


(905) 627-5362



B.A. / B.S.W.

McMaster University (1979)


University of Windsor (1981)


ADRIC (2002)

Acc. FM.

OAFM (2003)

Professional Facilitator

ICA (2005)

Cert. F. Med

ADRIO (2007)

Certificate Program in Conflict Management and Mediation

Conrad Grebel University College, University of Waterloo

Heather Swartz

M.S.W., C. Med, Acc. FM, Cert. F. Med.

Heather has been with Agree since 1999, and a Partner since 2009. Heather’s services include civil and workplace mediation, customized conflict management and interest-based negotiation training. She provides a full complement of workplace services including restorations, mediation, coaching, workplace assessments and investigations. She also acts as a Facilitator using the Partnering model for construction and joint stakeholder meetings and inter-team relationship issues.


  • Mediation
    (Civil, Commercial, Workplace)
  • Construction Partnering
  • Relationship Capacity Building Facilitation
  • Joint Venture and Shareholder Facilitation
  • Strategic Planning and Visioning Facilitation
  • Training
  • Workplace Services
    • Investigation and Fact-Finding
    • Mediation
    • Workplace Assessments
    • Team Restoration
    • Training
    • Conflict Coaching
    • Corporate/Peer Circles


  • Collection/Debtors
  • Construction
  • Corporate/Commercial
  • Education
  • Employment
  • Engineering
  • Environmental
  • Estate and Wills
  • Franchise Disputes
  • Harassment
  • Health Care/Disputes
  • Human Rights/Discrimination
  • Insurance
  • Labour Relations
  • Land Use/Planning
  • Medical Malpractice
  • Multi-Party/Complex
  • Municipal
  • Non-Profit Organizations
  • Personal Injury
  • Religious Institutions
  • Universities and Schools


To reserve an appointment online, please click your preferred available date.
Our staff will contact you on receipt of your Appointment Request form.