"Conflict should build relationships, not end them."
Conflict coaching focuses on assisting individuals to improve their competency in conflict management. It is a dynamic, practical and productive process in which individuals build their capacity to develop creative and constructive ways to handle conflict and resolve disputes that negatively impact on either their professional or personal life.
Conflict coaching combines both dispute resolution and coaching principles. One of the major premises of conflict coaching is that the opportunity for growth and learning exists in any situation.
Conflict Coaching is a confidential and voluntary process in which a coach works with individual clients on a one-on-one basis to:
The role of the coach is a blend of personal consultant, trainer, advisor, and motivator. The coach's responsibility is to honour the client as the expert directing his or her own actions and discover what the client wants to achieve, encourage self-discovery, and elicit client generated solutions and strategies.
- examine their conflict management style
- gain insight into how conflict impacts on them
- examine the drivers of conflict and how to mitigate their impact
- increase their effectiveness at resolving disputes
- build confidence in handling conflict
- prepare for anticipated disputes
- improve communication skills
- enhance conflict management skills
Conflict Coaching can be applied at anytime. In a dispute-specific instance, or coaching for negotiations/mediations, the process focuses on a particular dispute that the individual is or was involved in, or one which is anticipated that could adversely affect their personal or working relationships. In a more preventative and general application, conflict coaching is used for people who want to enhance existing skills or gain new conflict management skills. The many forms that conflict coaching may take are contingent upon the particular objective of the individual client or group.
Conflict coaching sessions take place on a scheduled basis, for a specified period of time. Each session typically lasts aboutr 2 hours. Individual coaching may occur in person or by telephone and involves the use of assessment tools, fieldwork tasks, and role plays. Individual conflict coaching can assist the parties in adjusting communication styles and ways of approaching or analyzing conflict that can have long-term benefits for the parties and the organization. This type of dispute resolution intervention is also beneficial to managers, team leaders and supervisors.
Coaching for a manager could also be designed to assist them in preparing for a difficult conversation, providing more effective feedback, or provide strategies for dealing with high-conflict individuals within the workplace