Certificate Program in Conflict Management
at the Institute of Peace and Conflict Studies, Conrad Grebel College
The purpose of this non-degree certificate program is to provide practical skills training for business, labour, education, and community managers to deal more effectively with day-to-day conflict. All instructors are experienced dispute resolution professionals. A maximum class size of 24 ensures individual attention. Successful participants receive a certificate, and credit towards Conrad Grebels https://uwaterloo.ca/conflict-management/ Courses, offered by Agree trainers include:
Dispute Resolution 1 - Fundamentals
This 3-day in-depth training programme is focused on understanding conflict management and the differences between the various dispute resolution options. Participants receive a solid grounding in the social science that underpins best practices in conflict management and the opportunity to learn and practice mediation and conflict management skills in numerous simulated negotiations, case studies and role-plays. Appropriate to HR professionals, managers, lawyers and those entering the field of mediation this course also satisfies the educational component of the ADR Institute of Ontario's (ADRIO) membership requirements, and can be used towards fulfilling the prerequisites of ADRIO's designations of Chartered Mediator (C.Med.) or Qualified Mediator (Q.Med.).
Dispute Resolution 2 - Mediation
This 3-day workshop delivers advanced skills and practice in mediation. The focus of this workshop is upon sharpening conflict analysis and mediation skills. DR2 puts to work everything you have learned in DR1 and adds specific approaches, strategies and techniques together with the opportunity to practice them in a variety of mediation contexts, and role-play scenarios. As with DR1 this course also satisfies the educational component of the ADR Institute of Ontario's (ADRIO) membership requirements, and can be used towards fulfilling the prerequisites of ADRIO's designations of Chartered Mediator (C.Med.) or Qualified Mediator (Q.Med.)
This 3 day workshop is appropriate for Human Resource and Labour Relations professionals, those with a facilitative role within their organization, as well as conflict management professionals looking to include organizational and workplace interventions to their constellation of services. Participants are introduced to workplace mediation as well as a variety of working models and skills for conducting workplace assessments and providing workplace restoration. These include Relationship Capacity Building Workshops, GAP Analysis, the Focused Conversation Method, Conflict Coaching, and Circle Processes.
Commercial Mediation Excellence - Strategies, Tactics & Skills that Close the Deal
This 3 day course is designed for individuals with an understanding of the business world, a desire to mediate commercial litigation cases, and who have taken an introductory mediation program, participants will explore the following themes: preparation for mediating the civil case, breaking down the claim(s), the mediator as negotiation coach, evaluating risk and reality testing.
For more information contact:
Certificate Program Manager
Conrad Grebel College
University of Waterloo
Waterloo, ON N2L 3G6