Agree Inc.
  Agree Dispute Resolution
Leaders in Mediation, Arbitration, Training, Partnering, Facilitation, Coaching and Ombudsman
 
 
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Certificate Program in Conflict Management

at the Institute of Peace and Conflict Studies, Conrad Grebel College

The purpose of this non-degree certificate program is to provide practical skills training for business, labour, education, and community managers to deal more effectively with day-to-day conflict. All instructors are experienced dispute resolution professionals. A maximum class size of 24 ensures individual attention. Successful participants receive a certificate, and credit towards Conrad Grebels https://uwaterloo.ca/conflict-management/  Courses, offered by Agree trainers include:

 

Dispute Resolution 1 - Fundamentals 

 

This 3-day in-depth training programme is focused on understanding conflict management and the differences between the various dispute resolution options. Participants receive a solid grounding in the social science that underpins best practices in conflict management and the opportunity to learn and practice mediation and conflict management skills in numerous simulated negotiations, case studies and role-plays.  Appropriate to HR professionals, managers, lawyers and those entering the field of mediation this course also satisfies the educational component of the ADR Institute of Ontario's (ADRIO) membership requirements, and can be used towards fulfilling the prerequisites of ADRIO's designations of Chartered Mediator (C.Med.) or Qualified Mediator (Q.Med.).

 

Dispute Resolution 2 - Mediation 

 

This 3-day workshop delivers advanced skills and practice in mediation. The focus of this workshop is upon sharpening conflict analysis and mediation skills. DR2 puts to work everything you have learned in DR1 and adds specific approaches, strategies and techniques together with the opportunity to practice them in a variety of mediation contexts, and role-play scenarios.  As with DR1 this course also satisfies the educational component of the ADR Institute of Ontario's (ADRIO) membership requirements, and can be used towards fulfilling the prerequisites of ADRIO's designations of Chartered Mediator (C.Med.) or Qualified Mediator (Q.Med.)

Organizational Conflict Approaches

This 3 day workshop is appropriate for Human Resource and Labour Relations professionals, those with a facilitative role within their organization, as well as conflict management professionals looking to include organizational and workplace interventions to their constellation of services. Participants are introduced to workplace mediation as well as a variety of working models and skills for conducting workplace assessments and providing workplace restoration. These include Relationship Capacity Building Workshops, GAP Analysis, the Focused Conversation Method, Conflict Coaching, and Circle Processes.

 

Commercial Mediation Excellence - Strategies, Tactics & Skills that Close the Deal

 

This 3 day course is designed for individuals with an understanding of the business world, a desire to mediate commercial litigation cases, and who have taken an introductory mediation program, participants will explore the following themes:  preparation for mediating the civil case, breaking down the claim(s), the mediator as negotiation coach, evaluating risk and reality testing.


For more information contact:
Certificate Program Manager
Conrad Grebel College
University of Waterloo
Waterloo, ON N2L 3G6

 
General Training Information
Experiential Adult Learning by Design
Customized Workshops
Accolades from our Clients
 
Conflict Management Skills for the Future
Agree can provide customized in-house workshops for your organization on the following topics.
Strategic use of ADR
Conflict Management for Managers and Supervisors
Executive Conflict Management
Sending the Right Signals
Conflict Management for Front Line Managers
Handling Complaints at the Front Line
Investigation & Fact Finding Workshop
ADR Training for Lawyers
Advocacy Skills in Mediation
Mediation Skills in the Organization
Partnering
Strategic ADR
Business Coaching Program
Interest-Based Negotiating Smarts
 
Public Courses and Programs
Dispute Resolution - Fundamentals and Mediation
Organizational Conflict Approaches
Calendar of ADR Workshops and Programs
 
 
 
 

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