Agree provides analysis and intervention services to assist organizations experiencing internal conflict or relationships in crisis. These situations may arise between departments in the same organization or between management and staff. The relationship between interdependant elements of the organization has or threatens to become dysfunctional. The status quo is often characterized by a lack of effective communication, absence of mutual trust and respect and an "us versus them" attitude on the part of all involved.
Repairing these relationships requires careful analysis, conditioning and sensitivity as to the appropriate form of intervention. Agree understands that each case is unique and the remedy must be tailored to the specific factors involved.
Agree's approach recognizes that not all conflict can be resolved -- but there is always an appropriate next step. Agree works with the parties to identify and implement that next step. Agree meets with the necessary parties to analyze the elements of the conflict and condition the parties to accept a cooperative, interest based approach to addressing the challenges.
Meeting with the parties separately or jointly, as appropriate in the specific case, Agree helps the parties to focus on what would characterize the "ideal" relationship and then move them to identify the challenges and barriers that are preventing the attainment of that ideal. This process proceeds in a way that is "soft on the people and hard on the problem." In other words, the emphasis is not on who is to blame, but rather on how can the parties work together cooperatively to achieve their goals in the future.
Interventions focus on meeting the challenges of the present crisis but, as well, maximize the probability that solutions arrived at now will hold over time. This frequently involves follow up and monitoring procedures that Agree can provide or design for in-house implementation.
Agree's professionals have extensive training and experience in conflict management and dispute resolution, including the appropriate management of conflict within organizations.
If you want to learn more about how Agree's workplace services could assist in your organization, simply call Agree and provide the particulars by phone.